Setup & breakdown fees
*Setup is strictly setting up the event, breakdown not included.
$1.00 per person/chair ($50 minimum for setup)
Setup includes:
-Linen/overlay
-Charger plate
-Floral placement (if purchased from GEM Event Rentals)
-Napkin folded in one of 3 below options (specialty folds incur additional cost- TBD)
*Breakdown is strictly breaking down the event, setup not included.
$1.00 per person/chair ($50 minimum for breakdown)
Breakdown includes removal of following:
-Linen/overlay
-Charger plate box pickup (chargers must be picked up from tables and placed in original delivery boxes)
-Floral centerpiece removal (if purchased from GEM Event Rentals)
-Napkins (must be already placed into provided linen bag)
Delivery & pickup fees
“Standard Delivery” is a flat rate fee that includes pickup within the standard business hours of M-F 8 am- 5 pm. Afterhours, weekends & holidays will incur additional fees. Mileage is calculated from our office located at: 18512 Carrot Street Spring, Texas 77379.
Standard Delivery Fees
<10 miles = $75
10-20 miles= $125
20+ miles requires custom quote
After hours/weekend fees- these fees are in addition to the standard flat rate delivery fee
Afterhours <10 miles:
5-9 pm= $75
9 pm- 1 am= $125
1-3 am= $195
Afterhours 10-20 miles:
5-9 pm= $100
9 pm- 1 am= $150
1-3 am= $220
Weekend fee- $50 flat rate
*By placing an order with GEM Event Rentals you hereby agree that you have read and agree to our Rental Agreement Policy.
RENTAL POLICY:
Our customer satisfaction is very important to us. Please carefully read the following Terms and Conditions: These terms are a part of the Rental Agreement in which you agree to and are bound by; by placing your order with us online, over the phone or in person. Modifications, changes or updates to these Terms and Conditions may occur at any time without notice. Please be sure to check these Terms and Conditions each time you visit our site. By your continued use of this website denotes that you accept and agree to any changes.
USE OF RENTAL EQUIPMENT:
Customer agrees to use all items rented in a careful manner and within the local state and national laws/regulations. Customer assumes complete responsibility for the care and condition of items until they are returned to GEM Event Rentals. Customer agrees that he/she has received and understands the care instructions/proper use of items and waives any claim of ignorance and usage of rented items.
Gem Event Rentals does not guarantee or accept responsibility for any linens, chair covers, napkins and/or other rental equipment that does not fit properly or an exact color match.
Note that all computer monitors are configured differently and can display colors differently.
Customer is responsible for verifying that equipment/quantity is accurate prior to delivery and/or pickup. There are no warranties implied: our items are not defect-free. There may be variations due to washing, care & regular usage. Slight variations are what make rental items truly unique.
PAYMENT TERMS:
All rentals require a 50% down payment at the time of order to reserve items and the balance must be paid in FULL 14 days before delivery, pickup or shipment. Any remaining balance/additional charges that are unpaid will be charged at open of next business day to the originally provided method of payment unless an alternate method of payment is provided by the customer.
REPLACEMENT POLICY:
Damages that result in product replacement will be charged three times the rental amount of that item. Customer authorizes replacement charges to be made on any form of payment relinquished for original reservation. Evidence that items are damaged by any of the following (but not limited to): Glue, burns, gum, ink, wax, pin holes, tears, mildew or any other substance that is not from normal use will incur automatic replacement fees. Damages, theft or loss will be at the risk and responsibility of the customer. Any of the mentioned will result in replacement charges.
RENTAL PERIOD:
All rentals can be delivered, picked up or shipped and will be received 2 days prior to event date and must be returned within 2 business days after the event date. Additional late charges will apply thereafter. A $50 late fee will be applied PLUS the full daily rental rate per item, per day. No discounts or special rates will be applied to late charges.
CHANGES AND CANCELLATIONS:
Changes: Changes can be made to an existing order up to 10 business days prior to pickup/shipment. Any changes made in less than 10 days prior to event will incur additional fees. GEM Event Rentals does not guarantee availability.
Cancellations: Due to the nature of the rental business, we adhere to a strict cancellation policy and charges. Customer can receive a full refund if order is cancelled within 5 business days of initial order. All cancellations after 5 business days will have a 40% cancellation fee deducted and the balance refunded. Cancellations made 10 business days before pickup/shipping will have a 50% cancellation fee deducted and balance refunded. Expedited orders will be charged 1.5 rental fee plus shipping and have no guarantee on delivery time. We reserve the right to refuse or cancel any order for any reason. Reasons for order cancellation include but are not limited to, unavailability of product or issues processing payments. If you have already made payment towards your reservation, we will refund a full credit.
CARE INSTRUCTIONS:
Here are some guidelines to ensure a successful rental:
As soon as you receive your order, please inspect Style, Color, Quantity & Condition to ensure it matches your order. If there is anything that’s incorrect, we need to know right away in order to get the accurate items shipped in time- while we will do our best, we cannot guarantee courier arrival times. Any discrepancies must be reported to GEM Event Rentals no less than 36 hours before event for us to replace missing items.
1.When unpacking your linens please do not use any sharp objects.
2. Don’t place heated or soiled items on linen, this can cause permanent damage.
3. Do Not return linens wet. If wet, please hang and air dry before packing (THEY WILL MILDEW AND HAVE TO BE REPLACED).
4.PLEASE Don’t alter, wash, iron or attempt to clean linen in any manner. Because of the quality of our fabrics and standards of services we will clean them upon return.
5. Chargers are to be rinsed, dried and packed with the original packing. Please be careful not to drop, slam or set any items on the top of the chargers.
6. PLEASE Don’t pack napkin rings with any other items, they are to be returned in original packaging as well.
The equipment always shall remain as property of Gem Event Rentals. Customer has no right to purchase or otherwise acquire title or ownership of any of our items.
The terms and conditions herein shall be governed by the laws of the State of Texas and any legal actions shall be brought by the customer in the Harris County, State of Texas. Customer acknowledges that all the provisions of this agreement have been read, including the terms and conditions, and customer agrees to be bound thereto. Customer shall indemnify and hold harmless Gem Event Rentals against any claim, action, damages, and liability including reasonable attorney’s fees and court costs arising in connection with Customer’s use and possession of Gem Event Rentals rental property or Customer’s use of Gem Event Rentals rental service. Customer shall indemnify and hold harmless Gem Event Rentals against any claim, action, damages, and liability including reasonable attorney’s fees and court costs arising in connection with Customer’s use and possession of Gem Event Rentals rental property or Customer’s use of Gem Event Rentals rental service.
WHO WE ARE
Our website address is: http://gemeventrentals.com
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
WHO WE SHARE YOUR DATA WITH
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
YOUR CONTACT INFORMATION
ADDITIONAL INFORMATION
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
RENTAL PERIOD
All rentals can be delivered, picked up or shipped and will be received 3 days prior to event date and must be returned within 2 business days after the event date. Additional late charges will apply thereafter.
DELIVERY PROCESS
Shipped orders will arrive via UPS/FedEx at least 3 days prior to your event date. Local deliveries can be made if delivery address is 40 miles or less from our Showroom and will be delivered 3 days prior to your event date. Pick up is available from our showroom and all items will be ready for pickup 3 business days prior to your event.
OUR GUARANTEE
If you receive your rentals in unsatisfactory conditions, please contact us as soon as possible and our service department will replace the item at no charge. All items are professionally cleaned and pressed.
RETURN PROCESS
Free Returns
To return items simply put back in the original packaging (linen bag, box with dividers etc.) received in and drop off at our concierge window. If items were shipped: place them back in the box, and apply the provided return Label to the box. Simply return the box to your nearest FedEx/UPS shipping station and they will take care of the rest!
Make sure to count, pack and return all items. It’s your responsibility to return all rentals no later than 2 business days after your event to avoid any additional fees. If there are any delays please call our service department at 281-826-3151.
NO Laundering needed
If items become messy please remove what you can before you send them back, including food or floral waste. Please don’t launder or use anything except water when prepping linens for return. Chargers must be rinsed and repacked in its original packaging to avoid chips/breakage during return transport.
Damp or wet linens
All Damp or wet linens must be hung to air dry before sending back. Do not pack in a plastic bag or ship wet- this will cause linens to mold and replacement fees will incur.
DAMAGE/REPLACEMENT POLICY
Upon Return all our products are carefully counted and inspected by our staff. You will be charged the replacement cost of all missing or damaged items caused by improper usage. You will not be charged for stains that occur under normal usage. Candle wax will damage our linens and incur a replacement fee.
WHAT SHOULD I DO WHEN THE CARRIER REPORTS DELIVERY & I DIDN’T RECEIVE MY PACKAGE?
1.Verify the shipping address
2.Look for a notice of attempted delivery
3.Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
4.Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
5.Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
6. If your order is 24 hours passed the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us with the claim number.
WHERE CAN I LOCATE RENTAL PRICES?
DON’T SEE WHAT YOU’RE LOOKING FOR?
Lucky for you, we thrive off the hunt! If you’re looking for something that you would love to incorporate into your event and can’t find it on our site…let us know! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.
WHAT DOES A CONSULTATION CONSIST OF?
Our team members will be happy to assist you with a hour of consultation to make your event as unique as you. As time allows during this period your designer will make recommendations on products to fit your aesthetic and set up multiple mock table settings until we find the perfect fit!